Improving Patient Care
Our Remote Care Coordinators (RCC) provide face-to-face, video chat interactions with your patients to monitor and assist in adherence and reducing readmissions, while improving clinical patient outcomes. With the ability to visually record patient vitals, assess patient needs for medication refills, food, transportation to medical appointments, and social interactions, our coordinators develop personalized patient care with established protocols. Available 24/7, RCC’s cover the extended hours and weekends when staffing from Home Health is typically limited. Connected Home Living patients thrive with more attention and interaction, and their satisfaction scores prove it!
Home Care for the 21st Century improves patient care after discharge from the hospital with Remote Care Coordinators and remote monitoring technology. Using the most advanced technology in the industry, our customizable technology kit has a pre-loaded tablet, blood pressure monitor, pulse oximeter, weight scale, and optional devices i.e., thermometer, glucometer adapter, and spirometer flutter used to track patient vitals. Our tablets have easily assessable educational videos specific to the patient’s needs, video calling and video triage, alerts for medication, access to patient data via secured Care Portal (HIPAA compliant) and other customizable features. We provide services that reduce false-positive clinical escalations, thereby reducing the gap in chronic care, avoidable readmissions and healthcare expenditures
Weekend Tuck-In Program
Home Care for the 21st Century’s Weekend Tuck-in Program is unique to the industry. Our Remote Care Coordinators (RCC’s) pay special attention to the patients’ needs for the upcoming weekends, when often, home health care providers have reduced patient care loads. Each patient is contacted prior to the weekend to confirm that they have supplies, medications, food, necessary transportation and an understanding of what they need to do, to transition the weekend without incident. Patient care is continuing regardless of the time, or day of the week. The results of this program are higher satisfaction scores, fewer readmissions, with an improved quality at a lower cost.
How It Works
Each patient is assigned a remote care coordinator (RCC) who will monitor medical devices and data, track and adjust the execution of the care plan and coach and guide the patient.
A simple, intuitive tele-health kit will be personalized for each patient. This technology captures health data based upon clinically defined thresholds.
Obtain clinically meaningful data to enhance and adjust care while developing an appreciation for the patient’s needs, lifestyle choices and motivations.
Turn key remote monitoring center for efficient coordination of care facilitating safe return to home and avoiding unnecessary hospital readmission.